We're listening

Make a complaint

We want everyone to have a positive experience. When something falls short, please tell us — we take every concern seriously and will handle it fairly, confidentially and promptly.

How it works

What happens when you complain

  1. 1

    We acknowledge it

    You'll hear back from us within three working days to confirm we've received your complaint and who is handling it.

  2. 2

    We look into it

    We'll investigate fairly and confidentially, speaking to anyone involved. We may contact you if we need to understand more.

  3. 3

    We respond in full

    We'll give you a full response within fifteen working days, explaining what we found and what we'll do.

  4. 4

    You can ask for a review

    If you're not satisfied, you can ask for our trustees to review the decision independently.

Your complaint will never affect how you're treated at the club. Raising a concern is always welcome — it helps us get better. If you'd like help filling in this form, call us on 0161 123 4567 and we'll complete it with you.

Complaints form

Everything you share is treated in confidence. Fields marked * are required.

This field is required.

So we can respond to you.

Please enter a valid email address.

If you'd prefer us to call.

Your connection to the club

For example: Saturday cricket, a social event, the website.

Please describe what happened, in your own words. Include who was involved if you feel comfortable doing so.

This field is required.

Let us know what you're hoping for — an apology, a change, or simply for us to know.

How would you like us to respond?
Please tick this box to continue.

Thank you for telling us.

We've received your complaint and will acknowledge it within three working days. We're sorry something fell short, and we'll do our best to put it right. If you need to speak to someone sooner, please call 0161 123 4567.